Nothing Is Certain In Life… Except For Our Ironclad Guarantees
We Took It Upon Ourselves To Eliminate The Guessing Game In Home Services
Our company’s founder had worked in the Greater San Antonio HVAC industry since he was a 15-year-old lad and knew what he did and didn’t like about the industry by the time he started The Problem Solvers. The biggest issue he saw was false promises and the ol’ bait-and-switch when it came to high-performance cooling, heating, electrical, and roofing systems.
A product or service sounds good on paper and well worth your investment…only to have to replace the system sooner than expected. And without the proper warranties to back your purchase, you could be out of luck!
We take the guessing game out of home services by being up-front with our customers every step of the way. Here are a few more of our ironclad guarantees.
Service Plans That Work For Every Budget… No Matter What
We provide an affordable and straightforward financing plan for every service we offer to suit the needs of every qualifying household in the Greater San Antonio area. Only some can dish out thousands of dollars on a brand-new roof, but all our customers can afford our payment options.
Just let us know if you're interested in financing your project, and we will round up the paperwork to jump-start the smooth process.
Lifetime Commitment To Our Customers
Whenever we meet new customers, they instantly become part of The Problem Solvers family. And with that inaugural event comes our array of lifetime guarantees! It starts with a friendly check-in six and twelve months after our service call to see how everything is going and continues from there with our Lifetime Workmanship guarantee.
That means we won’t charge a dime to repair or even replace an entire heating or cooling system if our installation crew is the cause of the damage. Accidents happen, but we always do what’s needed to make it right with our customers.
Our Five-Dollar-Per-Minute Guarantee
One of the most beloved programs we bring to the table is our coveted Five-Dollar-Per-Minute guarantee. It’s pretty simple — if we show up later than we said we would, we will deduct $5 from your bill every minute we are late. Not because we show up late often, but because it's rare for us.
We value your time as much as you do, and we wouldn’t leave our own mothers waiting — so we won’t leave yours!
24/7 Service Booking Capabilities For When You Need Us ASAP
You can rarely plan when your HVAC or plumbing system will require immediate attention, but what you can plan on is a reliable team of experts to remedy the situation. With our revolutionary service booking system, customers can now book any of our services 24 hours a day, seven days a week.
So if your air conditioner blows out at 3 A.M, you could have a technician at your home later that same day. Our open calendar allows our customers to see the busiest times of day for our workers to plan their day around a time that works best for them.
Looking Out For Our Community The Best Way We Know How
We have been proud members of our community for over 30 years and have vowed to stick by them as they stuck by us throughout all this time. Through community outreach programs and sponsored events, we can give back to our local cities and towns that mean so much to us.
But to us, it’s more than picnics and sports teams. We are devoted to serving residents with the best possible service and products available with the experience to install them. Firefighters, police officers, and additional first responders can count on us to keep their homes in tip-top shape while they focus on the bigger picture with our complimentary Problem Preventers Program.
We also boast a strict “100% Happy or 100% Free” policy. While our mission is to exceed customer expectations, if we do indeed fall short, we are not here to argue and make excuses. We are only here to solve your problem -- even if we created it.
So, we will do everything in our power to make you happy again and if we cannot then we are willing to refund you 100% of your investment!
"Courteous and Professional"
The Problem Solvers came out on the same day I called. They were courteous and professional the whole time.- Mariah Tree
They showed up on time to replace the failed parts and get my system up and running in no time. With typical Texas weather, these guys are the company that you can rely on.- Jeanna Trometer